Complaints Received By RÖK (*)
| Complaints Received By Whom |
|
| Competitors |
2669 |
| Consumers |
1486 |
| Authorities and Public Entities |
78 |
| Consumer Organizations |
4 |
| Own Initiative |
179 |
| TOTAL |
4416 |
|
|
Complaints Resolved (**)
| Upheld |
1752 |
| Some Parts Upheld (**) |
634 |
| Not Upheld |
1899 |
| Resolved Informally |
109 |
| Still Evaluated |
3 |
| Transferred to Appropirate Authorities |
19 |
Nature of the Complaints (***)
|
Received |
Upheld |
Not Upheld |
Resolved Informally |
Still Evaluated |
|
| Basic Principles |
310 |
143 |
163 |
4 |
|
| Decency |
122 |
20 |
101 |
1 |
|
| Honesty |
85 |
48 |
37 |
|
|
| Social Responsibility |
116 |
25 |
90 |
1 |
|
| Truthfulness |
3252 |
1753 |
1425 |
71 |
3 |
| Use of Technical/Scientific Data and Terminology |
4 |
1 |
3 |
|
|
| Use of “Free” and “Guarantee” |
19 |
8 |
11 |
|
|
| Identity |
8 |
4 |
4 |
|
|
| Comparisons |
232 |
134 |
93 |
5 |
|
| Denigration |
496 |
237 |
255 |
4 |
|
| Testimonials |
23 |
7 |
16 |
|
|
| Portrayal or Imitation of Persons and References to Personal Property |
1 |
1 |
|
|
|
| Exploitation of Goodwill |
40 |
17 |
21 |
2 |
|
| Imitation |
117 |
30 |
82 |
5 |
|
| Identification |
34 |
12 |
20 |
2 |
|
| Safety and Health |
19 |
8 |
11 |
|
|
| Children and Young People |
180 |
64 |
116 |
|
|
| Unsolicited Products and Undisclosed Costs |
1 |
|
1 |
|
|
| Environmental Behaviour |
17 |
7 |
10 |
|
|
| Data Protection and Privacy |
4 |
1 |
2 |
1 |
|
| Substantiation |
1926 |
982 |
928 |
13 |
3 |
| Respecting Consumer Wishes (C14) |
1 |
|
1 |
|
|
| TOTAL |
7008 |
3503 |
3390 |
109 |
6 |
(*) Between the dates April 1994 – 28.10.2024
(**) The same complaint may be related with different articles of the Code.
(***) Since the same complaint may be related with different articles of the Code, the number of the “nature of complaints” may exceed the number of total complaints.